Consultation

WE CONSULT ON THE FOLLOWING:

Safety, Health, Environment and Quality

We have extensive experience within the SHEQ framework, and we’ve done multiple successful rollouts to assist with BBS. These rollouts vary from a once off intervention during Safety days or forms part of a safety campaign over 12-36 months. With our safety interventions the main aim is to create a clear understanding of the importance of what ‘being safe’ holds for the individual so we can create an invested pro-active safety conscious workforce instead of a reactive one.

Being Agile (New Ways of Work)

With many companies becoming more Agile and moving away from Waterfall staff often find themselves struggling to personally identify and resonate with ‘BEING’ Agile vs merely ‘DOING’ Agile. Agile principles are foreign waters in a world where business as usual still exist especially when systems and processes are still aligned with Waterfall. Understanding one’s role within Agile when there is perceived ‘role-confusion’ can create an undesired unconscious dynamic which is not only detrimental to the team but to the individual as well. By showcasing the individual’s journey context is created on how one can achieve agency and embrace failing forward as to fully invest in the Agile (New Ways of Work) way.

Company Values Launch/Relaunch

With the World Bank’s announcement that South Africa is the most economical unequal country in the world came the inevitable harsh reality of cost cutting. Many companies are going through major restructuring and downsizing. Those individuals who remain in the company’s employ are often demotivated, suspicious and distrusting of management. To expect an organisation to thrive, grow and continue producing/delivering with a disengaged, reactive workforce is an impossible task. To get one’s workforce to re-invest in your organisational lifecycle is of utmost importance.  It is critical to educate staff strategically what is needed in this economical, environment for the organisation to keep their lights running.

Diversity, Transformation and Inclusion

When it comes to the theme of diversity, transformation and inclusion it is no longer merely a matter of culture and demographic. With so many international acquisitions, organisations are often faced with having a global partner with a completely different work ethic than that of South Africa. Navigating these waters are difficult and finding a way of crossing cultural divides that speaks to everyone is what we do best. If we remove the international partners and focus solely on diversity, transformation and inclusion the emphasis must lie not only on creating an understanding of each other’s worlds but also to break down silo thinking so all parties involved can understand strategically how they fit into this realm.

Business Continuity and Disaster Management

South Africa as a country is lucky (for the most part) to be less threatened by natural disasters. This does not mean we are disaster free. We live in a digital world and the risks involved pose a massive threat to many businesses. Disasters such as digital theft, civil unrest and insufficient power supply are but a few possible disasters which can impact on business continuity. Preparing your workforce and ensuring that they understand, know and implement the business continuity and disaster management plan is vital.  It is a proven fact that the first five minutes after disaster has struck is the critical defining factor which determines whether a business will recover from it or not. Ensuring that your workforce is fully committed to your BCM is our commitment to you.

Fraud, Risk and Ethics

A clean audit is almost unheard of, yet it is the one thing everyone strives towards. It is important to clarify what is seen as Fraud. People like to distinguish between what they see as ‘small fraud’ (using the company phone for personal use) and perceived ‘big fraud’ (leaking the terms of reference to a supplier). From a business perspective it is vital to break that cycle of thinking. There is no such thing as small fraud, any fraudulent act impacts negatively on the business and one must create a culture that speaks of ‘we do not do that here’. This inadvertently leads to addressing company risks and company ethics. The emphasis should not be on ‘over policing’ but rather honing a culture where individuals can ‘self-police’ without having to implement the ‘big brother’ effect.

New System Implementation

When it comes to new system implementations many employees are so ‘change fatigued’ that they subconsciously sabotage any new system implementation. Although many frustrations experienced with any new system implementation is organic it does however impact on individual and team performance. The key is to create strategic buy-in into the system and create in-depth understanding on how the individual will personally benefit from it.

HIV & Employee Wellness

Employee wellness has developed much further from just creating interventions around HIV for World Aids Day. With South Africa’s health concerns growing exponentially since 2015 companies have become more aware of the workforce mental health and general lifestyle. With our suicide rate peaking at an all-time high and our population vastly becoming more and more obese organisations are focussing on adopting a holistic approach to employee environment.

Customer Service

Statistic show that only 1 out of 27 dissatisfied customers will make the effort to inform you of their dissatisfaction. This means that 26 customers will disengage and won’t return with their business and you would not be the wiser. With so many competitors in the market as well as the accompanied high staff turnover within the customer service industry keeping staff invested in your offering will lead to a greater customer experience.